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1. Practice Overview

Raaiter Wellness is operated by Preethi Sridhar, Counsellor, currently based in India. Services are provided via secure telehealth platforms to clients residing in India and internationally.

All services are delivered from India and governed by applicable Indian laws unless otherwise specified in written agreement.

2. Scope of Services

Mental Health Services at Raaiter Wellness include:

• Individual Counselling
• Trauma-Informed Counselling
• Family Violence Counselling
• Psychoeducative Workshops and Workplace Wellbeing sessions

Services are supportive and therapeutic in nature and are not a substitute for psychiatric, medical, or emergency services.

Clients requiring crisis or emergency care must contact local emergency services in their country of residence.

3. Eligibility & International Clients

Clients are responsible for:

• Acknowledging that services are delivered from India and agree to engage voluntarily from their current jurisdiction.
• Providing accurate information regarding their physical location during sessions.
• Ensuring access to local emergency services if required.

Services may not be available to residents of certain countries where insurance or regulatory limitations apply.

4. Fees & Payments

• Payment is required in full when you schedule your appointment and are payable a minimum of 3 hours prior to the counselling session unless otherwise agreed.
• Payments are accepted via international and domestic digital payment platforms.
• Currency and conversion fees may apply.
• Fees for clients residing in India is Rs. 2500 for a 50 mins consultation and Rs. 3000 for 90 mins consultation.
• Fees for clients residing outside India is $75 (USD) for a 50 mins consultation and $100 (USD) for a 90 mins consultation.
• A sliding scale may be available for individuals experiencing financial difficulty. Access to adjusted fees can be discussed upon request and may require appropriate supporting information.
• Raaiter Wellness reserves the right to revise service fees at its discretion. Clients will be provided with reasonable prior notice before any fee changes take effect.

5. Cancellation Policy

• We understand life happens and some unforeseen circumstances force you to reschedule or cancel. However, since our professionals reserve their time specifically for you; a 48 hours’ notice is required for enabling full refund. Clients providing 24 hours’ notice enable a partial refund. Sessions cancelled within 24 hours may be charged in full.
• If you show up late for the appointment, the session will still finish at its original time. A standard session is 50 mins long.
• If you do not provide any notice and do not show up to your appointment, no refund will be provided.
• We understand that unexpected situations arise and will approach such circumstances with care and consideration.

6. Confidentiality

All information shared in sessions is treated confidentially, except where disclosure is required:

• If there is risk of serious harm to self or others
• If required by law
• If your file is subpoenaed by a court of competent jurisdiction
• Any disclosure by the client relating to abuse or neglect involving a child or a vulnerable person may also pose an exception to confidentiality.

For international clients, local laws in the client’s country may differ. Confidentiality will be maintained within the limits of applicable law.

The Counsellor may maintain record for supervision and planning purposes but any identifiable information is protected. For any other usage, client consent is required.

Wherever possible, your Mental Health Professional may discuss any necessary disclosures with you beforehand.

7. Record Keeping

As part of professional counselling practice, brief and relevant records are maintained to:

• Support continuity and quality of care
• Ensure ethical and professional accountability
• Comply with applicable legal obligations

Records may include:

• Intake information
• Consent forms
• Session summaries or process notes
• Risk assessments (if applicable)
• Email or written correspondence related to care

Notes are factual, concise, and clinically relevant. In India, there is no specific statutory retention period for counselling records. In alignment with general healthcare record standards and ethical best practice:

• Counselling records are retained for a minimum of 5 years from the date of the last session.
• In some circumstances, records may be retained for up to 7 years, depending on clinical or legal considerations.

If legal proceedings are ongoing or reasonably anticipated, records may be retained until the matter is fully resolved. After the retention period, records are securely destroyed. Physical records (if any) are stored in locked, secure cabinets. Digital records are stored on password-protected, encrypted systems. Access is restricted solely to the practitioner. No client information is shared without written consent, except where required by law.

8. Telehealth Limitations

Telehealth sessions rely on internet connectivity, electronic devices, and third-party communication platforms. While reasonable steps are taken to use secure and reliable systems, Raaiter Wellness cannot guarantee uninterrupted service.

Clients acknowledge that the practitioner is not responsible for disruptions caused by internet instability, power outages, platform malfunction, or technical failures beyond reasonable control.

In the event of a disruption:

• Attempts will be made to reconnect within 10 minutes.
• If reconnection is not possible, the session may be rescheduled or continued via an alternative agreed method.
• Adjustments to session time or rescheduling will be handled fairly and collaboratively.

Clients are encouraged to ensure a stable internet connection and a private environment prior to the session.

9. Governing Law & Jurisdiction

Raaiter Wellness operates from India. All services are deemed to be delivered from India and are governed by the laws of India.

Any disputes arising out of or in connection with the provision of services shall be subject to the exclusive jurisdiction of the competent courts in India.

10. Equality and Diversity

Raaiter Wellness is committed to fostering an inclusive, respectful, and discrimination-free environment in the delivery of mental health services.

We welcome individuals of all gender identities, sexual orientations, ethnicities, castes, cultures, races, religions, faiths, belief systems, disability status, marital status and lifestyle backgrounds. Mutual respect is essential to the therapeutic space. Harassment, discrimination, hate-speech, abusive language, threatening behaviour, intimidation, or any form of misconduct toward your Mental Health Professional will not be tolerated. In cases of serious misconduct, Raaiter Wellness holds the right to terminate services, and appropriate action may be taken, including reporting to relevant legal or cybercrime authorities where necessary.

11. Complaints and Concerns

Raaiter Wellness is committed to maintaining high professional and ethical standards. Feedback, concerns, and complaints are taken seriously and handled with fairness and transparency.

If you have a concern about your experience, you are encouraged to:

1. Raise the matter directly with the practitioner, where appropriate.
2. Submit your concern in writing via email for formal review.

Complaints will be acknowledged within a reasonable timeframe and reviewed thoughtfully. Where applicable, steps will be taken to address the concern respectfully and professionally.

If the concern relates to professional conduct and cannot be resolved directly, clients may seek guidance from the relevant professional association or regulatory body under which the practitioner is registered.

Retaliation or disadvantage for raising a concern will not occur.

12. Professional Boundaries

A clear and ethical therapeutic relationship is foundational to safe and effective counselling.

To maintain professional integrity:

• The relationship between practitioner and client remains strictly professional.
• Dual relationships (e.g., personal, financial, or social relationships outside therapy) are avoided wherever possible.
• Communication outside scheduled sessions is limited to administrative purposes unless otherwise agreed.
• Social media interactions (including friend requests or personal engagement) will not be accepted to protect confidentiality and professional boundaries.

Raaiter Wellness does not engage in romantic, sexual, or exploitative relationships with current clients under any circumstances.

Gifts, financial exchanges beyond agreed fees, or role blurring that may compromise therapeutic neutrality are discouraged.

Boundaries are maintained not as distance, but as a means of ensuring safety, trust, and ethical care.